We are happy to accept and consider comments and suggestions from all patients. Anyone wishing to speak to the Practice Manager or Deputy Practice Manager can do so, if they are unavailable the reception team will take your details so that they can call you back.
As with all general practices, we operate an in-house complaints procedure. All complaints are dealt with by the Practice Manager or in their absence the Deputy Practice Manager.
All initial complaints should ideally be sent in writing to: Practice Manager, Wickersley Medical Practice, Poplar Glade, Wickersley, Rotherham, South Yorkshire, S66 2JQ. You can also email syicb-rotherham.practicemanager.c87015@nhs.net or call the surgery, if no one is available to speak to you straight away please leave a message with a receptionist and we will ring you back.
As a Practice we endeavour to: discuss the complaint with you via the telephone or in person.
Make it possible for you to discuss the problem with those concerned if you would like.
You will be kept up to date during the investigations of the complaint.
You will receive in writing an explanation of any findings in relation to the complaint.
Identify what we can do to reassure you that the issue or situation will not happen again.